Refund policy

At Granny Girl Boutique, we want you to love every purchase! If something isn't quite right, we're happy to help with an eligible return for store credit.

Starting a Return

All returns and exchanges must be submitted through our Return Portal before items are mailed back. 

Returns sent without prior approval through the portal will not be accepted.

Store Credit Policy

Eligible returns will receive store credit only. We do not issue refunds to the original form of payment.

Return Timeframes

Returning Shipped Orders

  • Returns must be requested within 7 days of your package being marked as delivered.

  • Once your return is approved, your item(s) must be shipped back within 7 days.

Local Pickup Orders

For local pickup purchases, return requests must be submitted within 7 days of the order being marked as ready for pickup or picked up.

Eligible Return Items

To qualify for store credit, all returned merchandise must be:

  • Unworn

  • Unwashed

  • Unaltered

  • In its original condition

  • Returned with all original tags attached

  • Free of makeup, deodorant, self-tanner, perfume, smoke, or other odors

  • Free of pet hair or excessive lint

Items that do not meet these requirements may be refused and returned to the customer.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Handmade Accessories

  • Sale or clearance merchandise

  • Items discounted 30% or more

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Photos of the item and packaging may be required to process your claim. Requests submitted after 48 hours may not be eligible for replacement or store credit.

Additional Information

Please note:

  • Slight color/texture/pattern differences caused by lighting, photography, or individual screen settings are normal and are not considered defects.

  • Small variations in garment measurements may occur during manufacturing.

  • Ordering the wrong size does not qualify an item as defective.

We appreciate your understanding and thank you for shopping with Granny Girl Boutique! If you have any questions about our return policy, we're always happy to help.